It’s difficult to know what citizens need and to help citizens articulate it. Efficiently gathering data on city issues and problems consumes government time and money. Deploying innovations is difficult, but community involvement can be key to efficiency. New technology adoption in urban centers has never been as intense as in the last few years, but running in tandem with this narrative is another political and social unrest that seeks to put equity and inclusivity at the top of the agenda for the city leaders. At the center of this is the role of citizen engagement and how city halls around the world communicate on pressing issues with their diverse communities, including the ways in which potentially transformative technologies could impact their lives.